Regulatory shifts and payer actions are reshaping how patients access therapy. Recent policy and market developments are increasing coverage complexity, driving more patients to patient assistance programs, and putting greater responsibility on life sciences companies to proactively educate and navigate alternative coverage options. Left unaddressed, these changes can create care interruptions, balloon program volumes and increase operational cost and headcount pressure.
This webinar shows how leading patient support teams are adapting. We strip away the theory and focus on practical program design, automation and specialty expertise that reduce manual burden while preserving continuity of care. You will hear how to anticipate coverage changes, route patients to the right financial and clinical resources, and manage program volumes without proportional increases in FTEs.
What attendees will take away:
- A framework for mapping regulatory and payer changes to concrete program actions
- How automation and responsive eligibility criteria prevent unnecessary PAP escalation and reduce manual touches
- Best practices for rapid education on alternative coverage pathways and appeals support
- Criteria for selecting partners who combine specialty pharma experience with scalable technology
- An understanding of how to transition to the new patient support program — a highly sophisticated and tech-first operation that can rapidly adapt throughout policy changes, payer challenges and the product lifecycle.