A $1.67 million Change Healthcare settlement resolves claims the company violated the Telephone Consumer Protection Act while calling consumers on behalf of Blue Cross Blue Shield of North Carolina.
The settlement benefits individuals who received robocalls or prerecorded calls between Jan. 10, 2019, and July 17, 2024, from Change Healthcare calling on behalf of Blue Cross Blue Shield of North Carolina despite not being subscribers of BCBSNC or opting out from receiving these calls.
The telemarketing class action lawsuit claims Change Healthcare, under the brand My Advocate, contacted consumers for Blue Cross Blue Shield of North Carolina who were never BCBSNC customers or who opted out of the calls. According to the class action lawsuit, these calls violated the federal TCPA.
Change Healthcare is a health care revenue and payment cycle management provider. BCBSNC is a North Carolina-based insurance provider.
Change Healthcare and BCBSNC haven’t admitted any wrongdoing but agreed to pay $1.67 million to resolve the TCPA class action lawsuit.
Under the terms of the Change Healthcare and BCBSNC settlement, class members can receive an equal share of the net settlement fund. Exact payments will vary depending on the number of claims filed and other factors. No payment estimates are available at this time.
The deadline for exclusion and objection is Dec. 2, 2024.
The final approval hearing is scheduled for Dec. 16, 2024.
To receive Change Healthcare and BCBSNC settlement benefits, class members must submit a valid claim form by Dec. 2, 2024.
